FAQs - Bikini Charms

1. Product-Specific Questions

1. What are Bikini Charms?
   Bikini Charms are small, stylish accessories that clip onto the centre tie of your bikini top, (or anywhere else) adding a touch of personalised glamour to your swimwear.

2. Are the charms waterproof?
   Yes - they’re made from stainless steel with a 24kt gold-plated or rhodium-plated clasp, designed to withstand saltwater, chlorinated pools, and long beach days.

3. Will they stay on while swimming?
   Absolutely. The clasp is secure, lightweight, and made for movement, keeping your charm in place while you swim or sunbathe.

4. Are the charms durable? Do they tarnish?
   Bikini Charms are carefully crafted to ensure they can withstand regular use. However, some designs can be delicate. The stainless-steel charms, and gold-plated / rhodium-plated clasps keeps them looking beautiful all summer long with normal care. To ensure repeated use and longevity, please take care of them.

   Care Instructions:

   • Remove your Bikini Charms after use.

   • Rinse them under cold water.

   • Pat them drywith a soft cloth.

5. Can I mix and match designs?
   Yes - the ranges feature multiple designs so you can create your own signature summer style.

6. Are they suitable as gifts?
   Definitely. They’re an affordable yet luxurious gift for summer birthdays, girls’ trips, beach holidays, or Christmas stocking surprises.

7. Do you offer personalised Bikini charms?
   Yes, our customised service allows you to personalise charms with colours, birthstones, initials, numbers, and special charms to personlise the recepients interests / personality to ensure you gift a Bikini Charm your recipent will treasure. Just send us an email hello@mywineloops.com or give us a call 0435 196 549 to discuss your needs.

8. Are there seasonal or limited-edition collections?
   Yes, we regularly release seasonal and limited-edition designs. Sign up to our email data base and follow us on instagram to be the first to know when new collections come out!

Bikini Charms Features & Benefits

• Premium stainless-steel charms with 24kt gold-plated clasps

• Clips easily onto the centre tie of your bikini

• Water-ready, tarnish-resistant, and designed for all-day wear

• Adds instant beachside elegance and personal style

• Inspired by European summer trends

• Lightweight, secure, and comfortable for swimming

• Available in multiple designs

• Perfect for holidays, pool days, parties & summer gifting

Care and Maintenance

1. How do I care for my Bikini Charms?
   Never place your Bikini Charms in the washing machine. Simply rise and pat dry with a soft, dry cloth after use.

   Care Instructions:

   • Remove your Bikini Charms after use.

   • Rinse them under cold water.

   • Pat them drywith a soft cloth.

2. Can the charms tarnish?
   Our charms are made with high-quality materials, including gold plating and stainless steel, but like all jewellery, proper care is essential to keep them looking their best.

3. What should I do if a charm breaks?
   If a charm becomes damaged, please contact us to discuss possible replacements or repairs.

Purchasing and Delivery

1. Where can I buy Bikini Charms?
   You can purchase directly from our website at mywineloops.com

2. Do you offer gift wrapping?
   Yes, we offer gift wrapping services to make your order extra special.

3. How long does shipping take?
   Our Bikini Charms are shipped express via Australia Post. Shipping times vary depending on your location. Please see our shipping policy for details.

4. Do you ship internationally?
   Not yet, this option will be coming soon.

5. What payment methods are available?
   You can pay via PayPal or Credit/Debit Card (via Stripe).

Sustainability and Values

1. Are Bikini Charms sustainable?
   We prioritise sustainability by using high-quality, long-lasting materials and minimal packaging wherever possible.

2. What makes Wine Loops different?
   At Wine Loops, we combine elegance, functionality, and premium craftsmanship to create Bikini charms that elevate and personalise your swim wear style!

Customer Support

1. What if I’m not satisfied with my purchase?
   Your satisfaction is our priority! If you’re not happy with your order, please contact us, and we’ll make it right.

Returns and Refunds

1. What items are eligible for return?
   We only accept returns for defective items or products damaged during shipping. Customised charms and items returned due to a change of mind are not eligible for return.

2. What should I do if my Bikini Charms arrive damaged?

   If your Bikini Charms arrive damaged during shipping, please follow these steps:

   • Take a clear photo of the damaged item(s) and packaging.

   • Email the photo with a description of the issue to hello@mywineloops.com as soon as possible to report the issue.

   • Our team will assist you with a replacement or resolution.

3. Can I return customised charms?

   No, customised charms cannot be returned or refunded, as they are made specifically for you

4. Can I return items if I change my mind?

   Unfortunately, we do not accept returns for change of mind.

5. How long do I have to report a damaged item?

   Please contact us within 7 days of receiving your order to report any damage caused during shipping.

6. Do I need to return the damaged item?

   In most cases, we may not require you to return the damaged item. However, we’ll confirm the next steps once you report the issue.

7. How long does it take to process a replacement?

   Once we’ve received your report and reviewed the issue, we’ll aim to process a replacement or resolution within 5-7 business days.

8. Who covers the cost of shipping for returns?

   If a return is required for a defective item, we will cover the cost of return shipping.

9. What if I receive the wrong item?

   If you receive the wrong item, please contact us immediately at 0435 196 549 so we can resolve the issue promptly.

10. How do I contact Wine Loops for returns or questions?

    You can call us on 0435 196 549 or send an email via hello@mywineloops.com for any concerns or questions about returns. Our team is here to help!