FAQs

1. Product-Specific Questions

  1. What are Wine Loops?
    Wine Loops are premium handcrafted wine charms that help guests identify their glasses in style.

  2. What materials are used to make Wine Loops?
    Our charms are made with high-quality materials, including 18-24kt gold plating, Swarovski crystals, micro pavé, Cubic Zirconia, Miyuki Japanese glass beads, and Czech vintage glass beads.

  3. Are the charms durable?
    Yes, Wine Loops are carefully crafted to ensure they are long-lasting and withstand regular use. However, some designs can be delicate. To ensure repeated use and longevity, please take care of them. When cleaning up, please remove the wine loops from your glasses and never put them in the dishwasher. Think of wine Loops as jewellery for your glasses.

    Care Instructions:

    • Remove Wine Loops from glasses before washing.

    • Wipe them clean with a soft cloth.

    • Store them in their presentation case or storage tin to ensure years of use.

  4. Do Wine Loops fit all glassware?
    Our charms are designed to fit most wine and champagne glasses, as well as other stemware. We are currently working on product development to come up with a solution for stemless glassware.

  5. What collections are available?
    We offer a range of collections, including seasonal designs like Christmas charms, personalised Initial Series, and themed collections like Coastal Charm, The Butterfly Collection, Married, Amazon, Daisy Chain, The Innappropriate Series. We can also custom make Wine Loops for milestone birthdays or special events.

Gifting and Occasions

  1. Can I gift Wine Loops?
    Absolutely! All our collections come in elegant presentation cases, making them perfect gifts for wine lovers, party hosts, or special occasions. We also offer an additional selection of gift boxing to ensure you can find exactly what you need.

  2. Do you offer personalised wine charms?
    Yes, our customised service allows you to personalise charms with colours, birthstones, initials, numbers, and special charms to personlise the recepients interests / personality to ensure you gift a Wine Loop your recipent will treasure. We can also personalise the Married series to match wedding colours via Swaroski cystals, heart charms, horse shoes etc. Just give us a call to discuss your needs.

  3. Are Wine Loops suitable for weddings or events?
    Yes, our charms make unique favours for weddings, milestone celebrations, and corporate events.

  4. Can I use Wine Loops as table decor?
    Yes, Wine Loops add a touch of sophistication to your table setting, doubling as beautiful decor and functional glass identifiers.

  5. Are there seasonal or limited-edition collections?
    Yes, we regularly release seasonal and limited-edition designs, like our Christmas Tree and Santa collections.

Care and Maintenance

  1. How do I care for my Wine Loops?
    Never place your Wine Loops in the dishwasher. Simply wipe with a soft, dry cloth after use. Avoid exposure to water or harsh chemicals to maintain their sparkle.

    Care Instructions:

    • Remove Wine Loops from glasses before washing.

    • Wipe them clean with a soft cloth.

    • Store them in their presentation case or storage tin to ensure years of use.

  2. Can the charms tarnish?
    Our charms are made with high-quality materials, including gold plating, but like all jewellery, proper care is essential to keep them looking their best.

  3. What should I do if a charm breaks?
    If a charm becomes damaged, please contact us to discuss possible replacements or repairs.

Purchasing and Delivery

  1. Where can I buy Wine Loops?
    You can purchase directly from our website at mywineloops.com

  2. Do you offer gift wrapping?
    Yes, we offer gift wrapping services to make your order extra special.

  3. How long does shipping take?
    Our Wine Loops are shipped express via Australia Post. Shipping times vary depending on your location. Please see our shipping policy for details.

  4. Do you ship internationally?
    Not yet, this option will be coming soon.

  5. What payment methods are available?
    You can pay via PayPal or Credit/Debit Card (via Stripe).

Sustainability and Values

  1. Are Wine Loops sustainable?
    We prioritise sustainability by using high-quality, long-lasting materials and minimal packaging wherever possible.

  2. What makes Wine Loops different?
    At Wine Loops, we combine elegance, functionality, and premium craftsmanship to create wine charms that elevate gatherings, delight your guests and connect people.

Customer Support

  1. What if I’m not satisfied with my purchase?
    Your satisfaction is our priority! If you’re not happy with your order, please contact us, and we’ll make it right.

Returns and Refunds

  1. What items are eligible for return?
    We only accept returns for defective items or products damaged during shipping. Customised charms and items returned due to a change of mind are not eligible for return.

  2. What should I do if my Wine Loops arrive damaged?

    If your Wine Loops arrive damaged during shipping, please follow these steps:

    • Take a clear photo of the damaged item(s) and packaging.

    • Call us on 0435 196 549 as soon as possible to report the issue.

    • Our team will assist you with a replacement or resolution.

  3. Can I return customised charms?

    No, customised charms cannot be returned or refunded, as they are made specifically for you

  4. Can I return items if I change my mind?

    Unfortunately, we do not accept returns for change of mind.

  5. How long do I have to report a damaged item?

    Please contact us within 7 days of receiving your order to report any damage caused during shipping.

  6. Do I need to return the damaged item?

    In most cases, we may not require you to return the damaged item. However, we’ll confirm the next steps once you report the issue.

  7. How long does it take to process a replacement?

    Once we’ve received your report and reviewed the issue, we’ll aim to process a replacement or resolution within 5-7 business days.

  8. Who covers the cost of shipping for returns?

    If a return is required for a defective item, we will cover the cost of return shipping.

  9. What if I receive the wrong item?

    If you receive the wrong item, please contact us immediately at 0435 196 549 so we can resolve the issue promptly.

  10. How do I contact Wine Loops for returns or questions?

    You can call us on 0435 196 549 or send an email via hello@mywineloops.com for any concerns or questions about returns. Our team is here to help!